In order to create the perfect environment and be considerate to all our clients the following guidelines are intended to ensure your visit runs smoothly.
A WORLD ALL YOUR OWN
Transform Guerlain Spa into a private universe for an afternoon of distinctive enjoyment with a group of friends or for any other special purpose. It is our aim to meet your every need and expectation. Do not hesitate to contact us to customise your occasion.
The body therapies proposed are for the purpose of stress reduction, well-being and beauty. We recommend that you consult a healthcare professional for any medical examination or diagnosis.
To facilitate your time management, the therapy durations indicated correspond to the length of your treatment at the Spa. We respectfully request that you arrive at least 10 minutes prior to your appointment so that we may acquaint you with our facilities.
EXPERIENCE PEACE OF MIND
Safes are provided in every treatment room to ensure your complete enjoyment and relaxation with the knowledge that your valuables are protected.
A MOMENT OF TRANQUILITY
Our Spa is a haven of serenity. Please be sure to turn off your mobile phone so that your relaxation and that of other guests are not disturbed.
Being on time for your appointment is greatly appreciated, both in consideration of our other guests and in order for you to receive your
full service. Please arrive 15-30 minutes in advance of your appointment to allow time to change into a robe, complete our guest
Pre-Treatment Form and relax before your service. Thirty minutes is suggested if you are having a facial or body treatment.
A spa gift certificate makes a wonderful gift for any special occasion or holiday. Gift certificates are not refundable, not transferable and are not
redeemable for cash or credit. Please review all terms and conditions.
RESERVATIONS AND CANCELLATIONS POLICY
In order to secure the most suitable schedule for you, we recommend that you carefully anticipate you reservation. Should you need to cancel or reschedule your appointment, as a courtesy we ask that you provide 48 hours’ notice to avoid incurring a 50% therapy fee or voiding Gift Certificates. Cancellations within less than 24 hours will require a charge of 100% of the treatment price. A 50% deposit is required upon booking.
Late arrival may result in lost treatment time unless our schedule enables us to offer you the full service.
GUEST PRE-TREATMENT FORM
Before your service, you may be required to complete a guest Pre-Treatment form to safeguard your wellbeing and comfort, and allow us
to safely deliver our services by minimizing any risk of injury.
The Spa is an adult-oriented atmosphere; therefore we are not able to accept appointments for children under the age of 16 years,
unless accompanied by a parent. Children under the age of 18 may need a signed waiver and/or accompaniment by a parent or
adult guardian for services.